Classroom/ Online: Yes/ Yes
Scheduling Date(s):
1) Jul 08, 2025 (classroom)
2) Nov 14, 2025 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Managing Conflicts
Managing Conflicts is a skill that gives people the knowledge and techniques to address and handle conflicts, with practical strategies, tips and advice. This half-day program helps your people to recognize that conflict is inevitable, and that it can be healthy when appropriately managed by proper communication. These time-saving techniques enable the participants to develop skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict.
Objective
At the end of the course, participants are targeted to learn:
- How do Conflicts arise at the workplace
- Rapport Building Strategies
- Conflict Resolution Styles
- Building Reconciliation and Collaboration Methods
Outline
- Guiding Principles of Conflict Management
- Process of Managing Disagreement
- Values, Beliefs & Attitude
- Getting the message across
- Insights to Quantum Linguistics
- That's not what I meant at all
- Conflict escalation and how to avoid it
- Insights to human behavior-Typical Projections
- Soothing or stoking - Techniques for building rapport
- Keeping on track
- Final Thoughts & Reflectio
Who should attend
Human resource managers, directors, supervisors, public relations officers and sales and marketing people.
Methodology
- Accelerated Training Approach- Learning Design Re-patterning
- Action Based Learning
- Role-Play and Activities
Profile of Praga R.
Praga is a highly interactive and engaging international trainer, with over two decades of experience in training & development. His work is mainly based on research and applied knowledge from benchmarking organizations' best practices. As a training & development leader, Praga's unique training engagement comes from his Accelerated Training Approach, which is built on the Learning Design Re-patterning Model™. His training approach is known to be empowering, refreshing, and filled with success formulas. He ensures that participants are fully engaged and equipped with practical skills to drive success. By sharing knowledge and resources beyond specific topics and theories, Praga's dynamic approach sets him apart in the training industry.
Praga holds a Master's in Organizational Psychology, a degree in Business, and a postgraduate diploma in Psychotherapy. As a Fellow Member with the Institute of Therapies Management in London, he is recognized for his exceptional skills in understanding and managing human behavior. In addition, Praga is a Certified International Negotiator and a Certified Behavior Management Specialist, showcasing his deep knowledge and proficiency in these areas.
At A Glance:
- Certified International Negotiator™
- Certified SCRUM Master®
- Certified SCRUM Product Owner®
- Certified AGILE Leader- Essentials®
- Certified AGILE Leader- Teams®
- Certified EQ Practitioner™
- Certified NLP Master Practitioner™
- Certified Master Life Coach™
- Certified Behavior Management Specialist™
- Certified Trainer in Applied Counselling™
- Certified Stress Management Trainer™
- Certified DISC Coach™
- Certified ACTA Trainer & Assessor
Praga has successfully helped companies enhance employee performance and achieve their business objectives. His strong background in human behavior and organizational psychology allows him to create effective learning experiences that inspire and empower learners. Unlike traditional training methods that rely heavily on theoretical concepts, Praga ensures that participants gain actionable insights and tools that they can immediately apply in their roles. With a hands-on approach to learning, Praga's training programs are designed to drive tangible results for both individuals and organizations
